Based in North West Auckland and servicing the wider Auckland area
1.1. Flowmax is committed to protecting your privacy and handling your personal information responsibly.
1.2. This Privacy Policy explains how we collect, use, and safeguard your information in line with the New Zealand Privacy Act.
1.3. Personal information means any information that identifies you or can reasonably be used to identify you.
2.1. When you use our services, we may collect personal details such as your name, contact information, and service address.
2.2. Payment information may be collected for invoicing, although we do not store these details.
2.3. We may collect website usage data for analytics and service improvement. This may include cookies or similar tracking tools.
2.4. We may use trusted third-party providers for bookings, invoicing, or payments, and they may handle your information on our behalf.
3.1. We use your information to deliver and improve our services, send invoices, and communicate with you about bookings and service updates.
3.2. We use analytics information to understand how our website is used and to improve user experience.
3.3. We do not sell or share your personal information with unrelated third parties unless required by law or regulations.
4.1. We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
4.2. Digital information is stored securely and can only be accessed by authorised staff.
4.3. We retain personal information only for as long as it is needed for the purposes set out in this policy or as required by law.
5.1. You have the right to request access to your personal information, ask for corrections, or request that we delete your data where appropriate.
5.2. To exercise these rights, please contact us through our enquiry form or by email.
5.3. If you have concerns about how we handle your information, you may contact the Office of the Privacy Commissioner for guidance or to make a complaint.
6.1. We may update this Privacy Policy from time to time.
6.2. The latest version will always be available on our website or provided on request.
